A man in a plaid shirt takes a camera photo inside a Bernina Express train, capturing the red carriage rounding a curve past Swiss village buildings.

Byway’s Love the Journey Guarantee

Circular Love the Journey Guarantee badge with an orange heart icon and ribbon banner.

Making slow travel joyful, every step of the way.

Travel slowly, confidently and joyfully. Every Byway holiday comes with our Love the Journey Guarantee, your promise of expert planning, real human support, and fair treatment if things don’t go as planned. Whether you’re setting out on a train adventure across Europe or taking a relaxing rail holiday closer to home, we make every step personal, simple and stress-free.

A silhouetted man in sunglasses looks out a train window at boats scattered across the French Riviera sea.

Expert planning

Travel designed by people who know the routes inside out.

You’ll always have a real slow travel expert to talk to, not a bot or a call centre script.
You'll benefit from our two million miles of real rail experience from travellers and experts, and years of running five-star-rated slow travel trips. We know the best stopovers, the most scenic routes, realistic transfer times, comfiest sleepers, and all the other quirks and opportunities of travelling over land and sea. Not only does our team have this expertise - our technology does, too. So if you design a trip online, you'll have the same benefits.
Your personalised Trip Guide contains all of your tickets, accommodation details and ideas for where to go so you can focus on the experience, not the logistics.
If your ticket is booked with an Interrail pass, we’ll provide training and support on how to use their app so you can set up your trip ahead of your trip.
If your plans change, we’ll guide you through your options fairly and transparently, whether that means tweaking your route or helping you reschedule or cancel.

Close-up of hands typing a support chat message on a smartphone at a dark table.

Superb support

Deep experiences, without the stress.

You’ll be invited to a WhatsApp support chat for in-trip questions and live disruption rerouting.
Before the trip, you can discuss your Interrail pass setup with us anytime, or attend one of our workshops for a social experience with other travellers.
If your trip is disrupted or delayed, we will provide quick assistance, working with you to provide the best reasonable alternative at no extra cost to get you back on track.
You’ll have access to our 24/7 emergency phone line for urgent issues, where a Byway expert will be ready to help.
If we have to make a significant change to your trip before travelling, you can cancel or choose a new adventure, free of charge.

An older couple with a backpack walks down a dirt path through grassy marshland next to a calm lake.

Business assurance

Trust and fairness are at the heart of everything we do.

We’re a certified B Corp, committed to using travel as a force for good.
All of our holidays are financially protected, so your money is protected.
If we let you down, we’ll own it, apologise sincerely, and fix what we can quickly and issue appropriate compensation if we can’t.

Two passengers look out a large panoramic window of a Rhaetian Railway train at a dense, pine-covered mountain slope.

Because you loving the journey helps us advance our mission.

From the first spark of inspiration to the moment you return home, we make slow train and rail travel personal, simple and joyful. Our Love the Journey Guarantee helps you explore Europe’s lesser-known routes with confidence, knowing we’re with you every step of the way.

When you love your journey, we hope you’ll travel slowly again (with us or without), and share the joys of slow travel with others. And making slow travel mainstream is why we’re here!

Byway Booking Conditions

Read our booking conditions for more information.

T&Cs

Contact us

If you have more questions, get in touch.

Transport

Customisable, beautiful routes across Europe by land and sea

Accommodation

Chosen by you, booked by us, favouring local stays

Support

Personalised trip guide, 24/7 in-trip support, free disruption replanning

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Byway’s Love the Journey Guarantee

Making slow travel joyful, every step of the way.

Travel designed by people who know the routes inside out.

Deep experiences, without the stress.

Trust and fairness are at the heart of everything we do.

Because you loving the journey helps us advance our mission.

Byway Booking Conditions

Contact us

Transport

Accommodation

Support

Looking for something else?

Top destinations

Countries

Routes

Byway’s Love the Journey Guarantee

Making slow travel joyful, every step of the way.

Travel designed by people who know the routes inside out.

Deep experiences, without the stress.

Trust and fairness are at the heart of everything we do.

Because you loving the journey helps us advance our mission.

Byway Booking Conditions

Contact us

Transport

Accommodation

Support

Looking for something else?