Byway Concierge

Support from the start

Schedule a chat, email or call our expert full-service team who’ll design a flight-free trip specifically for and with you.
Complex and custom to you

Luxe trips, new destinations, complex group trips, accessibility needs, business trips, stay in a remote villa, travel one way - what you need custom to you.
Ask us anything

Ask us as many questions as you like. We’ll have answers or be able to find them for you.

Email your request

Fill in a short form to tell us about your holiday. We’ll assign the most appropriate Concierge team member based on your holiday details who will email you back within 24-48 hours.

Meet the Concierge team

Hanish

Talk to me about any holiday
Bartek

Talk to be about any holiday.
Ellie

Talk to me about any trip but I’m especially knowledgeable about the UK and Ireland.
James
Talk to me about any holiday, but especially:
- Central/Eastern Europe
- Luxe holidays
- Sleeper train holidays
- Complex train travel

“Byway organised a 17 day trip across Italy for us and it was a faultless experience. Certainly takes the hassle out of a travelling holiday. Jess was super helpful during the booking and planning stage.”

- Rob, March 2023

“We had such a lovely trip to Seville in Spain. Planning with James at Byway was a great experience. Byway booked all the tickets for us which saved us sooo much time. Their choices of accommodation suited us down to the ground.”

- Astrid, February 2023

“A fantastic holiday with no snags! …we had only the vaguest ideas about what we'd like to do as a family, and Luke took them, offered us something, and then revised it to suit our needs.”

- Nicola October 2022

Example holidays planned by Byway’s Concierge team

Accessible trip to Italy

This trip was specially designed for a customer who uses a wheelchair. Information and procedures aren’t always readily available online making this really hard to DIY yourself. After discussing their needs we created this fabulous two-week trip to Lake Garda. The customer booked safe in the knowledge that we’d sorted appropriate rooms, assistance on trains and seating arrangements.

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Honeymooning in the alps

After having a sustainable wedding this couple wanted to have a flight-free honeymoon; beginning their marriage by living their environmental values. They wanted to stay in a combination of cosy and modern spa hotels during their trip to make the holiday feel both romantic and varied. We found wooden cabins, infinity pools and couples’ massages to make it extra special.

See trip