100% refund guarantee
if Covid, or any other travel restrictions, mean we can’t operate your package holiday as booked.
All of our package holidays are financially protected by ABTA and come with a travel restriction refund guarantee. This means if we can’t operate your holiday due to travel restrictions or disruptions, e.g. due to Covid lockdowns or wars, we’ll refund you, reroute you (if possible) or move your dates for free - whichever you prefer.
Fully refundable
If government restrictions or quarantines on arrival mean we can’t run your trip as planned, we’ll refund you in full or move your dates for free.
Proactive adjustments
We know all about changing restrictions; we’ll help you make the most of what’s open if not everything is.
On-demand support
We’ll be on Whatsapp daily with in-trip suggestions based on new openings/closures and weather, and for anything you need.
“Cat and team are knowledgeable and know the best spots to check out and best way get around. Especially now with changing travel rules their service was an immense help to us.”
If we can still operate your holiday, but you’re unable or unwilling to travel - e.g. due to illness, self-isolation, lack of vaccination or reluctance to undergo necessary testing - our cancellation fees will still apply (to cover the costs of our suppliers). We’ll be as generous as we can be in these circumstances, but please ensure you have travel insurance in place.
Our Covid refund guarantee doesn’t apply to accommodation-only or transport-only bookings; in these cases we will need to pass on any costs from our partners, but we will work hard to minimise these costs for you if necessary.
