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A red mountain train crosses a green alpine slope beneath snow-covered rocky peaks and cloudy sky.

Accessibility

We’re committed to providing accessible trips.

We can adapt most trips with accessible transport and accommodation options, and our team can advise which trips work best for different accessibility requirements.

Get in touch for accessible trips

  • Step 1

    Fill out our accessibility form to let us know your particular requirements for your trip.

    Fill out the form
  • Step 2

    Contact our customer support team for simple trips, or our concierge team for a fully custom experience.

    Contact us

If you're already in contact with us, or have a trip booked with us, please feel free to fill out the form above to let us know your accessibility requirements. We'll check your trip to ensure it's suitable and make any accommodations we can at that stage.

Things we can arrange

  • Wheelchair spaces on trains
  • Assistance at train stations
  • Accessible and adapted hotel rooms
  • Lower deck seating on duplex trains
  • Complimentary companion interrail/eurrail passes
  • Assistance animal approved trips
  • Medication storage at hotels

Since launching our access form in Spring 2025

  • We have delivered 180 accessible trips, and booked 266 accessible trips

  • 82% of accessible trip customers say they'd recommend us to family/friends

Customer feedback

  • I felt confident that everything was well organised and there was support available when needed and yet we were free to do as we wished
    Hilary, Scotland 2026

  • European trains and the assistance we received at each station helped enormously to alleviate the stress of impaired mobility for my husband.
    Judith, Italy 2025

  • Excellent planning from Byway, who accommodated my husband's mobility needs so no worries for me! Excellent transfer instructions and prompt assistance on trains.
    Maggie, Switzerland 2025

Our values

Love the journey

Making flight-free travel mainstream is a journey we approach with the optimism and openness needed to learn and grow.

  • We enjoy ourselves, celebrate where we are and we strive to do better

  • We know sustainability is a journey

  • We advocate for collective, not individual, impact

Trust and be trusted

Trust in each other is the foundation of our team. We share insights widely, are grounded in openness, and welcome peer reviews.

  • We trust (but verify)

  • We are trustworthy

  • We are trusted experts

Mainstream means everyone

We listen to, respect, amplify and support all stakeholders. Our product is for everyone.

  • Byway is for everyone

  • We value and actively hire for diversity and empathy

  • We do not accept discrimination, hate or harassment

  • We respect local contexts and listen to and uplift expert and local insights

  • Got a suggestion?

    We’re always looking for ways to improve accessibility. If you have any suggestions, please get in touch.

    Contact us
  • Looking to partner with us?

    If you'd like to partner with us to improve our accessibility options, we'd love to hear from you.

    Get in touch
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